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Baierl Toyota Customer Reviews
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my purchase of 2012 Highlander, 02/28/2012
Let me start by stating that I was in the car sales business for years and can be a little difficult/stubborn. I went to Baierl because they were the only dealership within 500 miles to have a Highlander hybrid(therefore, they had ZERO competition) I dealt with the general manager(Stephanie Dicarlo) and she was awesome, very down to earth and gave me as much time and attention as I wanted which was a lot!! I left with my hybrid and with an UNBELIEVABLE deal!!!! I cannot say enough about my experience. Great place with great people. Not many general managers give you "the time of day", let alone give you patient no pressure one on one attention !
Our salesman(Dave) followed me home so my wife could stay home with our kids while she signed our paperwork. And this was at 9:30 PM. And he insisted staying to go over the entire vehicle with my wife. All total, he was at our house for an hour. NOW THAT IS SERVICE !!!
Response from Baierl Toyota, 02/28/2012
We do our best to make the process quick and easy. Enjoy the hybrid Highlander. It was an awesome choice.
A service department with integrity, 02/25/2012
Recently I received an unexpected $30 refund check from Baierl a few weeks after I’d had my Toyota 4-Runner in for service. I hadn’t noticed the overcharge, but an employee did and arranged for the check to be sent. I’m impressed on two counts, one that the error was found and two, that it was rectified. I have a great deal of trust in Baierl for fostering a culture of thoroughness, responsibility and honesty. Many thanks.
website, 02/13/2012
This website SUCKS. Clicking on Search Used Cars does nothing but lock up the computer.
Response from Baierl Toyota, 02/17/2012
Our website was experienceing some issues with our inventory pulls. We're sorry for the problem, and it should be resolved at this point.
I miss Baierl Toyota!, 01/16/2012
In November of 2006, I purchased my very first new car - a 2007 Toyota Yaris sedan. I had saved enough money to pay for it in full and was very picky about what I wanted in my first car. I was absolutely thrilled my Yaris and especially with our salesperson - Greg Minda. One month later, my car was totaled in an accident. A quick phone call to Greg and he put another Yaris (same color, same trim and everything) on hold for me until my insurance check came in January. He was genuine, not pushy, and very understanding. I've since moved from Pittsburgh and I miss the Baierl level of customer service I used to get. It's just not the same in VA!
Response from Baierl Toyota, 01/18/2012
We're sorry that you are no longer in the Pittsburgh area. When you're back in town, stop by our service department for a visit. We'd be very glad to take care of you and your Yaris again.
Glenn Herman-THE BEST SERVICE MANAGER!, 01/10/2012
Recently a part on my Toyota Prius failed requiring and unexpected tow and repair bill. After learning from the service techs that the sensor on such a low mileage car should not have failed and was not warranty covered, I was angry! I contacted Toyota care to no avail. When the followup "rate our service email" came i responded and asked to be contacted about this.In comes Glenn Herman (aka-my hero)! He listened, contacted Toyota directly and yesterday I was thrilled to hear that Toyota will be reimbursing me. Glenn was prompt, efficient, and more importantly seemed to genuinely care about my problem.If ALL service people were like Glenn Herman, there would be far fewer complaints in this world! Baierl better hang on to this one-hes a gem!!!
Response from Baierl Toyota, 01/10/2012
Glenn has brought plenty of good habits and processes to our service drive. Thanks for the comments. We appreciate hearing when one of our team members does things right.
RAV 4 Lease, 11/29/2011
Mr. Baierl,
I just wanted you to know that the experience my wife and I had at your Toyota store was stellar. Stephanie, Gene, Craig B. and DJ made us feel important and comfortable. More than once in the course of the last 2 weeks of looking for cars my wife has been on the verge of tears. After our first test drive on Tuesday Gene, our salesman, was very supportive of our plan to look at a CRV. Our visit to your Honda store was good and at one point I thought we might end up with a CRV but Gene had made an appointment with us for a second test drive and picked out just the right vehicle for us to drive.
Bob, thanks for taking the time to come out and visit with us, I'm sure it made my wife more comfortable, not that Stephanie and Gene hadn't already managed to do alot of that. The RAV just left the house for the 3rd time today, I had to remind my wife that our lease is only for 1000 miles a month, I hope it's not taking her shopping.
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Toyota excels.......again!, 09/29/2011
Kudos to Toyota's service team. Two weeks ago, we found ourselves with a very dead battery and a failing water pump. By the time it was determined that the car would have to be kept overnight, the rental car co. was closed. Without hesitation, one of the service employees offered to take us home. We were picked up again in the morning to retrieve our car. Thanks also to Service Mgr. Glenn Herman who went the extra mile. Yet another reason we will only buy from Baierl.
Response from Baierl Toyota, 09/29/2011
Sometimes things work out the right way. We are fortunate that many of our team members understand what it takes to make people happy. We appreciate the opportunity to work on your vehicle.
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